Jun 24, 2021
In this special episode we sit down with Matthew Wride, co-author of ‘The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results’ to discuss taking EX to the next level. What are the explicit and implicit contracts we have with our employees? How do we achieve expectations alignment? What are Moments of Truth (MOTs) and why do they matter? Plus: how to create MAGIC (hint: it’s an acronym)
Matthew Wride is the COO for DecisionWise, a leadership and management consulting firm providing leaders with tools and resources to improve the employee experience.